September 25, 2017

Do What Your Mother Said… especially when running a company

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    On Sunday we will honor and celebrate the moms that helped us become the adults we are today. Growing up, our moms became so familiar to us that it was sometimes easy to brush off the mom-isms.  It becomes common practice if not a critical rite of passage into adolescence to think our moms are just trying to meet a daily word quota. Little did we know, moms have guidance that stands the test of time and can serve us well on the playground and in the boardroom.  Perhaps you’ll remember some of them.

    Pick your battles – Mom’s words might not have made sense when we were young and full of energy to get into all sorts of mischief and fight every fight. As we get older, have full plates, busy schedules, and responsibilities, our moms suddenly becomes very wise. The fact is mom knew all too well that there are only so many heartbeats in our lifetime and we need to spend them on what matters most. Preserve your energy for the battles that you know in your gut are key and check-in with your energy-spend on the less important stuff. Find a key phrase you can use to help you put the small battles behind you so you can be fresh for the big ones.

    Treat others how you would want to be treated – In business how we treat our customers is the make or break practice for every company. If your customers don’t feel valued, if they feel you don’t care about their satisfaction, when they can tell you are not interested in “wowing” them, they have no reason to remain loyal to you. Thinking of your customers like the most important people in your business will ensure you are putting their needs first. If they reward you for giving them great service with their loyalty, you have a wonderfully complementary, balanced business relationship.

    Be the best you that you can be – After years of hearing how special you are from mom, this statement might have garnered an eye roll. Once again, mom DID know best when she said that you were made for a unique purpose and you should own it every day. Moms can see and believe that we are capable of amazing things if we fully embrace our being. Begin each day as a leader with the certainty that you were made to contribute something that only you can. Your career will grow and you’ll definitely make mom proud.

    Actions speak louder than words – You might have told mom you loved her, and cleaning your room and doing your homework showed her you did. Within companies; associates, partners, and customers watch what leaders do to see if you mean what you say. These days it’s easy to demonstrate that you backup your commitments with actions. In a world with vast digital media you can show the world that you mean what you say. Check yourself daily to ensure you are following mom’s advice on this one and you’ll be known as a leader with integrity.

    Since the beginning of time, moms have been preparing the next generation of leaders. So much of what our moms were trying to teach us was about having integrity and being self-aware. These are key qualities for each of us and especially important when leading and mentoring others. The lessons moms teach can help us go from toddling to team building and all the way to the top.  What were some of the lessons your mom taught you?

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